Hello! How can we help you?

Here you can find the most frequently asked questions on various topics. If you can't find your question, please feel free to contact our support team.

General

How can I cancel my order?

Send us an email to support with your order number and the reason for cancellation. You will then immediately receive a confirmation of the cancellation by e-mail. 
If your order is already on its way to you, a cancellation is no longer possible.

Goods (partially) not received, what to do?

In most cases, the goods are still on the way to your home. If this is not the case, please contact our support. You can find the contact details below under "Need Help?". 

I have ordering problems, what can I do?

The best way is to contact our support team and describe your problem. We will help you then.

Returns

Do I get a refund if I return the product?

 We do not offer refunds. All sales are final except for approved exchanges. After we have received and checked your product, you will receive a confirmation email with details of the approved exchange.

How long can I request an exchange?

 You can request an exchange within 30 days after receiving your order. No reason is required.
Personalized items are excluded from the right to exchange.

Who pays the shipping costs in case of an exchange?

 You are responsible for the cost of shipping your item back to us for exchange. You may choose your preferred parcel service and decide whether or not to insure the package.

How can I exchange my product?

 Once you notify us of your request, we will review your exchange.
If approved, we will send you a customized exchange form and instructions to the email address you provided.

Shipping

To which countries do you deliver?

Currently, we ship our products exclusively to the US, CA, AU, and NZ, and we are exploring options to expand our shipping destinations in the future.

Which parcel service provider do you use to send my parcel?

The service provider is chosen individually, depending on the address to which your package will be delivered. We always choose the best option for your address.

How long will it take to ship my order?

You can find more information about shipping under our shipping information.